We create the highest quality products and stand behind them. We will replace any defective products within 30 days of purchase.
RETURN POLICY
Our commitment to customer satisfaction and quality products at a fair price has driven our success since 1994.
IMMUNOPOWER
Unopened ImmunoPower products may be returned within 15 days, less our shipping costs and less 20% restocking fee. Please email drpatrickquillinphd@gmail.com to obtain a return authorization code.
You may exchange defective products within 30 days of purchase with a receipt.
This will help us to serve you better in the future. Please make sure that the items you are sending back are in good condition, and they are packed in suitable packaging to protect from damage.
Prescription drugs cannot be returned for a refund, no matter the side effects from the drugs. Many consumable products are not returnable. ImmunoPower products are full spectrum nutrition supplements that include all 3rd party tested ingredients. While ImmunoPower is not for everyone, it is a major advantage for those who use it regularly. Our ingredients are listed clearly on our website. Please review our ingredients if you have any doubts about your ability to tolerate our ingredients.
SINUS CLEANSER
Satisfaction guaranteed or your money back.
If not fully satisfied, you may return the unused portion of the Sinus Cleanser bottle within 30 days of purchase with receipt for a refund of purchase price. One return per household, less our shipping costs.
BOOKS
Defective books may be returned within 30 days with receipt for an exchange.
CUSTOMER SERVICE INFORMATION.
Our commitment is to ship out your products as quickly as possible. Usually your order will be entered, completed, and processed for delivery within 24 hours of receipt. Actual shipping will be within 48 business hours. We always send you an E-mail confirming the status of your order. Orders received before 10am (PST) are generally processed for delivery that day. Orders received after 10am or on a weekend usually will go out the next business day unless some special arrangements for overnight or weekend delivery are made. Once your order has shipped, we will send an email notification to you that will include a delivery tracking number. You can track your orders online.
We use Microsoft E-Commerce servers' secure sockets layer (SSL) to protect your credit card information during transactions. Your credit card will only be billed when items are shipped.
WE DO NOT SELL ANY INFORMATION YOU PROVIDE TO US TO ANY THIRD PARTIES.
URGENT QUESTIONS?
Please call us 1-760-804-5703 between 9 am to 5 pm Pacific time.
INTERNATIONAL ORDERS
We have received many emails from customers outside of the USA wishing to purchase our products. We are eager to help everyone have access to our unique scientifically-based products. We are now providing global fulfillment for our products WITH THE FULL DISCLOSURE that tariffs and customs agents can be unpredictable. We will ship the product and provide you with tracking information, depending on your choice of shipping: Federal Express (FedEx), United Parcel Service (UPS), or the United States Postal Service (USPS). We cannot be responsible for the possible inappropriate seizure of your purchase at your country's customs office. With over 190 countries on earth, and many of these countries with substantial customs regulations regarding various natural products, and with multiple ingredients (all safe, natural, non-prescription) in our ImmunoPower ...there is the possibility that your country may not allow the importation of ImmunoPower. If you order the product, then you take the risk of ImmunoPower being seized by your customs officials, and you will still be billed for the product. We encourage you to know your country's import laws to be sure that your purchase will arrive at your doorstep and not get "hung up" at customs. Thank you for your business!
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
